Garland’s does not share your information with anyone. We are dedicated to your privacy. We do from time to time use tools to analyze our customer’s movement within our site to maximize our advertising efforts.
Your satisfaction is our #1 priority! If our products do not satisfy or meet your expectations, your order may be returned within 30 days of order receipt for a product refund.* If your order falls outside of the 30-day return window, returns will be reviewed on a case by case basis. For a review, please fill out the Return Merchandise Authorization form.
Before sending your order back to us, you must fill out the form below to get a Return Material Authorization (RMA) Number, as well as return instructions. Returned merchandise** must be in like-new condition and we will email you a packing slip upon receipt of your RMA form. The customer is responsible for return freight charges.***Return product is subject to a 15% restocking fee
**Exceptions may apply.
**Special order items are non-returnable. Warranty
Garland’s products are warranted against material defects as well as workmanship for 1 year from the original date of purchase unless the product has been abused, modified, not properly installed or used in an environment it is not intended for.
Approval must be given from Garland’s Inc. prior to the return of any product for warranty claims. You are responsible for all shipping charges to return the product to Garland’s Inc.
If it is determined that the product is to be covered under our warranty, we reserve the right to replace the product with an equal or greater value product in place of issuing a credit. If we are replacing the product, we will pay for normal ground transportation shipping charges to the original ship to the location of your order. In either event, replacement or refund of a covered warranty product, we are not responsible for shipping charges to return the product to Garland’s Inc.
If the product is deemed not covered by our warranty, we will at your request, return the product to a destination you choose at your expense.Taxes
All applicable state and local taxes will be added to your order if you live in one of the following states:
Garland’s policy regarding exchanges is as follows:
We will waive the 20% restocking fee if you are returning the product you ordered in error and reordering the correct product. You are responsible for all shipping charges incurred. Payment Terms
You have two options for payment of products purchased from Garland’s Inc. Prepayment
This is done by creating a log in on our site and using your PayPal account or our secure credit card option. If you would like to create an account now, please click here. Terms
You may complete and submit our credit application for approval. Please email or fax your completed application for credit along with your tax exempt certificate, if applicable, and send to Garland’s Inc. by email at email@example.com. This process takes 1-2 business days to complete. You will be contacted by one of our members with the results of your credit request. Please contact us if it has been more than 2 business days since you submitted your application and you have not been contacted by someone from Garland’s Inc. Please keep in mind our hours are Monday-Friday 8AM-5PM C.S.T. and only days we are open for business are counted as days processing your application. If approved, your account will be set up on Net-30 terms. This means you will have 30 days from the date of our invoice to fully pay your balance. All accounts whose balance is unpaid for 30 days from the original invoice dates will be placed on credit hold and no further purchases will be permitted until the past due balance is paid in full.